Refund and Cancellation Policy

§ 1. Preliminary Provisions and Entity Identification

1. This document sets out the detailed rules, conditions, and procedures for obtaining refunds of financial payments (Refunds) and filing complaints within the ATS Buster platform (hereinafter: “Service”).
2. The Administrator and Service Provider within the meaning of this Refund Policy is the legal entity strictly defined and identified in § 8 of the Terms of Service, available on the Service's pages.
3. Acceptance of this Refund Policy occurs at the time of Account registration in the Service and constitutes an integral part of the contract for the provision of services by electronic means.

§ 2. Digital Nature of the Services Provided

1. The Service provides automated document analysis and optimisation services (AIaaS) based on a system of prepaid Credits.
2. Generated documents and reports constitute digital content that is not recorded on a tangible medium. The process of their delivery commences immediately upon initiation of the request by the User (clicking the generation button and deducting a Credit).

§ 3. Statutory Right of Withdrawal

1. In accordance with the general consumer protection legislation of the European Union, a User holding Consumer status is entitled to a standard right of withdrawal from a distance contract within 14 days from the date of its conclusion, without stating reasons.
2. To exercise this right, the Consumer must inform the Service Provider of their decision by means of an unequivocal statement sent to the e-mail address: atsbusteradmin@gmail.com, before the expiry of the said period and before the commencement of the provision of the service.

§ 4. Loss of Right to Refund (Statutory Exceptions)

1. Due to the specific nature of the digital content offered, we apply rigorous rules arising from Article 38(13) of the Consumer Rights Act (and the relevant EU directives).
2. Key principle: The Consumer loses the right of withdrawal and the right to claim a refund at the moment when the actual performance of the service (delivery of digital content) commences with the Consumer's express, prior consent.
3. In practice, this means that the use of a Credit for the purpose of generating, optimising, or analysing a CV or cover letter document by AI algorithms is tantamount to the performance of the service. Funds spent on used Credits are non-refundable.

§ 5. Refund Eligibility

Recognising the possibility of technological errors, the Service Provider provides for the possibility of a refund (restoration of Credits or return of funds to the payment card) exclusively in the following strictly defined situations:

1. Critical infrastructure failure: A Credit was deducted from the User's Account, but due to a documented failure of ATS Buster servers (or external API interfaces), the document generation process failed and the output file was not delivered.
2. Duplicate Charge: Due to a payment operator error, the User's card was charged multiple times for the same Credit package.
3. Unused Credits (Within 14 days): The User purchased a Credit package, did not use a single Credit, and submitted a withdrawal request within 14 days from the date of the transaction.

§ 6. Non-Refundable Situations

Refunds shall not be considered or processed in particular when:

1. The User is dissatisfied with the subjective quality of the text generated by artificial intelligence, despite the service having been technically performed.
2. The Service's tools did not yield the expected results in the recruitment process (no invitations to job interviews).
3. The User uploaded source files in an incorrect format, unreadable, password-protected, or empty, which prevented the algorithms from performing a proper analysis.
4. More than 14 days have elapsed since the purchase of the package (including unused Credits).
5. The User's Account was blocked or deleted due to a gross violation of the Terms of Service.

§ 7. Complaints Procedure and Refund Processing

1. Requests for refunds or technical complaints should be submitted exclusively by electronic means to the address: atsbusteradmin@gmail.com.
2. The submission must include: the e-mail address associated with the Account, the date of the transaction, the payment identifier, and a detailed description of the technical issue.
3. The technical support team shall analyse the system logs in order to verify the validity of the claim. The maximum complaint processing time is 14 business days.
4. Approved financial refunds are processed using the original payment method (credit/debit card). The time for the funds to be credited to the User's bank account depends on the financial institution and ranges from 5 to 10 business days.

§ 8. Chargebacks and Payment Disputes

1. In the event of an unjustified initiation of a chargeback procedure by the User with their bank or card issuer, the Service Provider reserves the right to immediately suspend access to the Account until the dispute is resolved.
2. The Service Provider actively cooperates with the payment operator (Stripe) in the dispute resolution process, providing full system documentation confirming the use of Credits and the performance of the digital service.

§ 9. Final Provisions

This document constitutes an integral part of the legal infrastructure of the Service. In matters not regulated by this Refund Policy, the provisions of the Terms of Service and generally applicable law shall apply. In the event of discrepancies between the Polish and English language versions of this document, the Polish version shall remain binding.